Automated Collection Services, Inc. 2802 Opryland Drive, Nashville, TN 37214 800-467-2316 help@acsi.net

Healthcare Debt

Welcome to our healthcare debt informational web page. Our goal is to help you find a satisfactory solution to repayment of your medical bill placed with ACSI.  If you wish to make a payment on line, please click on the pay now button. Thank you.

We Are Here to Help You

Our goal is to provide you with information so you may make a decision on the best solution to resolve your medical debts. If you do not see a solution, please call our office so we may help you personally.

We understand some individuals prefer to receive information on line rather than talk to a representative on the telephone. We also provide links below that may be of assistance to you.

Make a Payment

For all healthcare debt inquiries:
866-376-7829
HelpHC@acsi.net
8am to 7pm CST Monday-Thursday
8am to 3pm on Friday.

Frequently Used Forms:

FAQs

My insurance was supposed to pay, why do I still have a balance?

If you believe your insurance has not paid their part of your bill, we suggest contacting your insurance carrier to see if the claim has been paid. If not, we can help you file for insurance reimbursement by calling our office. Our insurance specialist can help you submit a new claim. Please keep in mind you may have a limited time to file for insurance payment.

If the insurance has paid, but the balance is larger than expected we will work with you to establish an affordable monthly payment plan. Our representatives are dedicated to helping you through this process.

How can I get information if I am confused what portion of this bill I am responsible to pay?

The best place to start is with your health insurance company. They typically have online records of all your medical bills and how much is paid by them and what is your responsibility. You can also call them to get help in explaining your benefits. If you think there is an error, ask them for guidance and please contact our office so we may inform your provider

If your insurance company recommends filing a new or amended claim, our insurance specialist can assist you to refile with your insurance carrier.

What can I do if I am unemployed or can’t afford to pay my medical bill?

Most healthcare providers have special programs for patients that have low income. For hospitals, this is typically called charity care.

If your account is being serviced by A C S I, please contact our office to assist you. Our representatives will help you by explaining your options and to determine if you are available for one of these special programs.

If I prefer to communicate by email or text, is that possible?

Yes, please select the Contact option above for additional communication options. You may also use the form response option at the bottom of the contact page. Please take note, personal information may be exchanged so please ensure you are communicating by a method that is personal and private to your use.

Our friendly representatives are available to help you via any method you select including by telephone. Please don’t hesitate to contact ACSI as we are sincere in our desire to help you find the best solution to resolving your delinquency.

Do you have an option to repay or make payments without calling ACSI’s office?

Yes, while our representatives are available to help you, we do offer other methods. You can always mail a payment to our office. If you prefer to pay online, please click on the Make a Payment button above to be taken to our secure payment website. To logon, use the account number on the first letter we sent to you. Or, for your convenience, please click on CONTACT listed above for options to communicate with our office by department. You may also complete the online form to send a message. Our staff is dedicated to helping you by explaining your choices so you may decide the best resolution.

For your protection, you will be asked to confirm your identity when contacting ACSI.

Will you accept monthly payments if I cannot pay the total amount of my bill?

Yes, we are here to help you and monthly payments can be made by visiting our payment website clicking on Make A Payment, or you may telephone our office at the toll free telephone number listed above under Contact. If you cannot afford the minimum payment offered online, please call our office and we may be able to offer you a temporary payment program to fit your circumstances.

If I have a dispute in the amount I owe or for some other reason what should I do?

Please go to our Contact page and fill out the online form to contact us. We ask that you explain the reason for your dispute including information supporting your dispute. Please put dispute in the subject line to classify your inquiry. Our staff will acknowledge your communication and please keep in mind it may take time to review and obtain information regarding your dispute. We will respond once the information is received.

If your dispute is of an urgent issue, please call our Consumer Help Line to provide personal assistance.

It is also important to note the most common disputes for healthcare debt are related to the amounts paid by insurance and the charges from the hospital, the doctor and or other related charges. Please check you’re your insurance carrier to see what has been submitted and the amounts paid by insurance. We also note that healthcare insurance deductibles have increased causing some concern as to the amount of patient responsibility.

This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.